Bespoke jewellery and accessories, hand crafted in Adelaide, South Australia.

Shopping

What Shipping Methods Are Available?

Registered Post – Signature on Delivery – Estimate 4 Business Days – $15AUD


Express Post – Signature on Delivery – Estimate Next Business Day – $20AUD


Overseas Post – Coming Soon

Do You Ship Internationally?

Currently overseas shipping is not offered, however the service is planned to be offered soon. In the interim if you would like to purchase one of my pieces and live outside of Australia, please contact me to arrange suitable posting.

How Long Will It Take To Get My Package?

Registered Parcel Post is estimated at 4 business days, if you choose the Express Post option then the estimate is next business day. Please be aware that regional areas may take longer. All postage uses a tracking service and you will be advised of your tracking number once the item has been dispatched.

Payment

What Payment Methods Are Accepted?

We use PayPal to accept payments through our site, These are just a few of the cards that are accepted. You may also pay using your PayPal account
PayPal Acceptance Mark
Is Buying On-Line Safe?

We use PayPal for all transactions on our website so that you can rest assured that your information is safe and the transaction is protected. You can find out more at https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security

Our website is secured with SSL encryption to ensure all transmission between your device and our website is secure

Orders & Returns

How do I place an Order?

Use our on-line ordering system with secure Paypal payment options. Please review our returns policy for any return requests.

How Can I Cancel Or Change My Order?

If you wish to cancel or change your order before the order has been shipped, please contact us at andykneebone@rawsilverdesign.com.au or use the form on the contact page

Do I need an account to place an order?

No

How Do I Track My Order?

Once your item has been posted, you will receive an email with your tracking number

How Can I Return a Product?

if you are not satisfied with your product and wish to make a return, you may email us at andykneebone@rawsilverdesign.com.au or use the form on the contact page

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